Career

Microsoft

Technical Solutions Engineer
December 2021 - Present
Dallas, TX

  • Generated over $4.2M in revenue in FY23 by leading 50+ consulting engagement for Power Platform and facilitating digital transformation.

  • Achieved 36% year-over-year revenue growth for FY23, significantly outpacing Gartner and UiPath industry projections of 20% and 18% respectively.

  • Delivered 10 enterprise webinars on Power Platform Co-Pilot and AI to audiences of up to 200+ customer stakeholders emphasizing Power Platform’s AI capabilities.

  • Partnered with product management to plan and execute new functionality for Dynamics 365 Customer Service, resulting in a 2023 release wave that improves users troubleshooting experience by identifying errors and warning within their current configuration.

  • Composed a comprehensive suite of product documentation that is used by over 50+ engineers within the organization to support the creation of sample applications and automations for customer demonstrations.

  • Developed and led comprehensive Power Platform bootcamps to onboard new sales hires, accelerating their product mastery and selling skills through customized training on technical discovery, impactful demos, and proven sales strategies for BI, Apps, Automate, and AI solutions.

TheSanctuary LLC

Freelance Consultant/Entrepreneur
December 2019 - Present
Dallas, TX

  • Increased revenue for a small coffee shop by 13% by implementing strategies to improve customer engagement, resulting in improved customer loyalty and repeat business.

  • Delivered consultancy services to 3 small organizations in the areas of customer engagement, web/mobile development, and overall road mapping.

  • Conducted in-depth analysis of client's current systems and processes, identified pain points and proposed solutions to improve efficiency by 15%.

  • Collaborated with clients to craft and implement personalized roadmaps, addressing not only goal achievement but also actively participating in raising capital and liaising with commercial brokers.

IBM

Technical Solutions Engineer
January 2020 - December 2021
Dallas, TX

  • Designed and implement IBM Cloud Pak for Watson AIOps solutions for 13 clients within Financial Services.

  • Utilize IBM App Connect, IBM Watson Studio, and IBM Watson Operations Center to provide end-to-end AIOps solutions.

  • Provided clients insight into their business requirements and built out custom solutions using IBM Cloud.

  • Collaborated with cross-functional teams to ensure the delivery of projects on time and within budget.

  • Provided technical support and maintenance for deployed solutions across 20 different customers.